App design for NDIS and accessibility.

You know the problems. You live them every day.

You're running an NDIS business and you can see the gaps. Participants can't easily find or book the services they need. Support coordinators are juggling spreadsheets, emails, and phone calls to keep plans on track. The software that exists either wasn't built for NDIS, or it was built by people who've never sat in a plan meeting or dealt with a service agreement.

The result is always the same. Participants get a worse experience, your team spends hours on admin that should be simple, and the real work, the support, the care, the outcomes, gets squeezed into whatever time is left. You've probably thought about this a hundred times. "If we just had an app that did this one thing properly, everything would be easier."

The challenge is that you know disability services inside out, but the tech world feels like a different language. You've looked at agencies, maybe got a quote, maybe got ghosted after the first call. And the ones who did respond didn't understand NDIS pricing, plan management, or what it actually means to design something accessible. You need someone who gets it.

I've designed for this space. I know how it works.

I've worked with NDIS providers and accessibility-focused businesses on app projects that deal with real operational challenges. Service booking, care coordination, participant communication, progress tracking. I understand how NDIS plans work, what support coordinators actually need, and why accessibility isn't something you bolt on at the end. It has to be baked in from the first wireframe.

When I design for this space, I think about the participant first. Can someone using a screen reader navigate this? Does the layout work for someone with low vision or limited fine motor control? Is the language plain and clear? These aren't afterthoughts. They're the foundation. And because I work directly with you, not through an account manager or a project coordinator, your domain knowledge goes straight into the design without anything getting lost along the way. If you want to see what accessibility focused app design looks like in practice, have a look at my design portfolio.

What you'll have after five weeks.

• Deep-dive research into your participants, their support networks, and your operational workflows
• User personas built around real participant and coordinator needs, not generic profiles
• Complete user flows mapped for every key journey in your app
• Live feature backlog — every idea tracked, prioritised, or parked for future versions
• Lo-fi wireframes and full hi-fi screen designs with accessibility built into every decision
• An advanced interactive prototype you can test with participants and staff on a real device
• Brand style guide, logo, and developer handoff notes ready to go

Everything your development team needs to start building. Everything you need to feel confident about what you're building.